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#21
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Photoshop CC problem(s)
In article , Eric Stevens
wrote: The first thing I did was update the GPU driver. Didn't seem to make a difference. It was less than a year old. no reason why it would, since what you described is not a gpu issue. Then in quick succession I found Windows doing an update and no sooner than I got through that Adobe CC updated PS, LR and ACR! Nothing is the same as it was but I still have the problem. i have found out that when I start PS, Windows explorer seems to go mad and uses more of the processor capacity than everything else put together. Disk ussage does not look excessive. I know this is a known problem but I do not as yet know what to do about it. photoshop taking 2 hours to open a photo is not a known problem. More to come. by that, you mean even more problems. |
#23
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Photoshop CC problem(s)
On Jan 12, 2021, Bill W wrote
(in ternal-september.org): On Jan 12, 2021, Eric Stevens wrote (in ): On Tue, 12 Jan 2021 12:44:40 -0600, Bill wrote: On Jan 12, 2021, Eric Stevens wrote (in ): I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. I have tried contacting Adobe Tech Support but an afternoon of being passed from person to person in the hope that the next person would know about the problem, and after waiting for an hour for what might have been the last person I gave up. I then tried the adobe community and quickly received the suggestion that I should turn off GPU support. GPU setting was previously on Auto and is now Off. [GPU = GeForce GTX 1070]. That possibly made a difference, but only minimal. The image still opened in ACR but maybe more quickly. Fully functioning editing sliders were still not available even after about ten minutes. One CPU core only, continued to be fully at work. Some of the graphics memory was in use and there were occasional barely visible twitches of activity in various parts of the GPU. As far as I can tell I have the same problem irrespective of whether I am using PS 2020 or 2021. Has anyone encountered or heard of a similar problem and if so what was the cause/cure? Go into task manager, and check for 100% (or close) CPU, memory, or disk read/write usage. The problem will be that it might take forever just to get into task manager, but it’s helpful, so wait. If it’s Adobe tying everything up, then take nospam’s advice, and reinstall everything. If something else is responsible, let us know what it is. I have had very similar problems from Malwarybytes, Foxit Reader, and one or two others. If it something else, then you have to kill those programs, or uninstall them, and then talk to their customer support. My problems tended to come after updates to programs, and reinstalling them will not fix that. I have PS 2020 and 2021 installed on the machine and I have been experimenting. The first thing I did was update the GPU driver. Didn't seem to make a difference. It was less than a year old. Then in quick succession I found Windows doing an update and no sooner than I got through that Adobe CC updated PS, LR and ACR! Nothing is the same as it was but I still have the problem. i have found out that when I start PS, Windows explorer seems to go mad and uses more of the processor capacity than everything else put together. Disk ussage does not look excessive. I know this is a known problem but I do not as yet know what to do about it. More to come. The explorer thing is indeed a known issue (but I believe an old one), and a simple fix, I think. It might have been as simple as taking the recent files out of the view, or indexing, or something along those lines. I can’t remember right now. I also think the LR catalog was modified once again with a recent update, and that might have something to do with it. Are you sharing the catalog with another location or PC? I might be wrong, but given all Eric has said, I suspect that he doesn’t use LR, or Bridge, just a direct 1:1 PS workflow. So I doubt that the LR catalog, If it exists on Eric’s PC, is an issue. There is something else going on. Perhaps Eric can confirm what his actual workflow is. As I have said many times, I for example use an LRc to PS workflow, but I am sure that there are those who just drop RAW, & JPEG files directly into PS without a thought of using LR. -- Regards, Savageduck |
#24
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Photoshop CC problem(s)
In article
.com, says... On Jan 12, 2021, Alfred Molon wrote (in s.net): In article .com, says... Why are you still on PS 2020? It was updated to PS 2021 weeks ago. Let me check... ah, now it shows version 21.2.4. Is that PS 2021? The latest for macOS is v. 22.1.1. Check your Creative Cloud App for the latest updates. Lightroom Classic is v 10.1.1 I Am not sure if Win10& Mac have the same version numbers. Creative Cloud shows that I have 21.2.4 and that there is an update to 22.1 available. -- Alfred Molon Olympus 4/3 and micro 4/3 cameras forum at https://groups.io/g/myolympus https://myolympus.org/ photo sharing site |
#25
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Photoshop CC problem(s)
On Jan 13, 2021, Savageduck wrote
(in iganews.com): On Jan 12, 2021, Bill W wrote (in ternal-september.org): On Jan 12, 2021, Eric Stevens wrote (in ): On Tue, 12 Jan 2021 12:44:40 -0600, Bill wrote: On Jan 12, 2021, Eric Stevens wrote (in ): I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. I have tried contacting Adobe Tech Support but an afternoon of being passed from person to person in the hope that the next person would know about the problem, and after waiting for an hour for what might have been the last person I gave up. I then tried the adobe community and quickly received the suggestion that I should turn off GPU support. GPU setting was previously on Auto and is now Off. [GPU = GeForce GTX 1070]. That possibly made a difference, but only minimal. The image still opened in ACR but maybe more quickly. Fully functioning editing sliders were still not available even after about ten minutes. One CPU core only, continued to be fully at work. Some of the graphics memory was in use and there were occasional barely visible twitches of activity in various parts of the GPU. As far as I can tell I have the same problem irrespective of whether I am using PS 2020 or 2021. Has anyone encountered or heard of a similar problem and if so what was the cause/cure? Go into task manager, and check for 100% (or close) CPU, memory, or disk read/write usage. The problem will be that it might take forever just to get into task manager, but it’s helpful, so wait. If it’s Adobe tying everything up, then take nospam’s advice, and reinstall everything. If something else is responsible, let us know what it is. I have had very similar problems from Malwarybytes, Foxit Reader, and one or two others. If it something else, then you have to kill those programs, or uninstall them, and then talk to their customer support. My problems tended to come after updates to programs, and reinstalling them will not fix that. I have PS 2020 and 2021 installed on the machine and I have been experimenting. The first thing I did was update the GPU driver. Didn't seem to make a difference. It was less than a year old. Then in quick succession I found Windows doing an update and no sooner than I got through that Adobe CC updated PS, LR and ACR! Nothing is the same as it was but I still have the problem. i have found out that when I start PS, Windows explorer seems to go mad and uses more of the processor capacity than everything else put together. Disk ussage does not look excessive. I know this is a known problem but I do not as yet know what to do about it. More to come. The explorer thing is indeed a known issue (but I believe an old one), and a simple fix, I think. It might have been as simple as taking the recent files out of the view, or indexing, or something along those lines. I can’t remember right now. I also think the LR catalog was modified once again with a recent update, and that might have something to do with it. Are you sharing the catalog with another location or PC? I might be wrong, but given all Eric has said, I suspect that he doesn’t use LR, or Bridge, just a direct 1:1 PS workflow. So I doubt that the LR catalog, If it exists on Eric’s PC, is an issue. There is something else going on. Perhaps Eric can confirm what his actual workflow is. As I have said many times, I for example use an LRc to PS workflow, but I am sure that there are those who just drop RAW, & JPEG files directly into PS without a thought of using LR. I think that he has LR, but doesn’t use it - it’s just part of CC. But it still exists on his PC. Regardless, I think I’m confused about the windows explorer issue - I believe it was just tying up itself, and not the whole PC. In other words, when you opened it, it would take too long to populate. But I suppose it could tie up the PC, anything is possible with Windows. And I’m sure he’s been told this before, but he would probably benefit greatly from completely redoing that PC. He has a strange approach to a few things, and I’ve learned my lesson about that. Putting out fires and finding workarounds is not a good long term approach. He could reinstall windows and then CC, and then adopt a normal workflow, including the matter of importing photos. I admit I did not follow this advice myself, but then few people are stupid enough to want to spend the time I did learning how to reconfigure an SSD and its boot and other partitions manually. But I did also learn on another computer the miracle an SSD can perform on even a piece of crap PC. |
#26
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Photoshop CC problem(s)
On Tue, 12 Jan 2021 20:48:34 +1300, Eric Stevens
wrote: I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. I have tried contacting Adobe Tech Support but an afternoon of being passed from person to person in the hope that the next person would know about the problem, and after waiting for an hour for what might have been the last person I gave up. I then tried the adobe community and quickly received the suggestion that I should turn off GPU support. GPU setting was previously on Auto and is now Off. [GPU = GeForce GTX 1070]. That possibly made a difference, but only minimal. The image still opened in ACR but maybe more quickly. Fully functioning editing sliders were still not available even after about ten minutes. One CPU core only, continued to be fully at work. Some of the graphics memory was in use and there were occasional barely visible twitches of activity in various parts of the GPU. As far as I can tell I have the same problem irrespective of whether I am using PS 2020 or 2021. Has anyone encountered or heard of a similar problem and if so what was the cause/cure? I have made progress since writing the above but still have not solved my problem. From the beginning I noticed that Photoshop seemed to be using only one core (out of 12) of the processor but then I discovered that when I started to load a raw file into PS Windows Explorer would start running and placing a significant load on the rest of the cores. I also discovered that Windows Error Reporting was running at a high rate with its power usage described as ‘high'. Eventually I tracked down Intel TBMT (Turbo Boost Max Technology) as being the source of the pat of my problem. With TBMT turned off the CPU uses all cores and Windows Explorer does not run wild. But even so PS is still slow. Even when it loads an image the action of ACR sliders is slow and and sticky, and the use of ACR is nowhere near as easy as it is working on the same file with Lightroom. My basic problem remains that PS always opens files in ACR and takes forever to become useable. This only a recent problem. It does not lie in ACR which runs prefectly well in Lightroom. It has something to do with TBMT but the problem is specific to PS. Any thoughts will be welcome although I suspect there is probably nothing I can do about it until either Adobe of Microsoft come up with a fix. -- Regards, Eric Stevens |
#27
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Photoshop CC problem(s)
On Tue, 12 Jan 2021 13:38:33 -0500, nospam
wrote: In article , Alfred Molon wrote: I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. ... No such problem here with PS 2020 on a Win 10 PC. But I noticed when I open RAW files I have to wait for a few seconds until Camera RAW kicks in, then everything runs smoothly. camera raw doesn't 'kick in' and a few seconds delay to open any photo is not normal, regardless of which app or what format. I agree. It also may be significant that I do not have the same problem with ACR in Lightroom. It seems to be a Photoshop problem. -- Regards, Eric Stevens |
#28
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Photoshop CC problem(s)
On Jan 15, 2021 at 1:03:22 AM PST, "Eric Stevens"
wrote: On Tue, 12 Jan 2021 20:48:34 +1300, Eric Stevens wrote: I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. I have tried contacting Adobe Tech Support but an afternoon of being passed from person to person in the hope that the next person would know about the problem, and after waiting for an hour for what might have been the last person I gave up. I then tried the adobe community and quickly received the suggestion that I should turn off GPU support. GPU setting was previously on Auto and is now Off. [GPU = GeForce GTX 1070]. That possibly made a difference, but only minimal. The image still opened in ACR but maybe more quickly. Fully functioning editing sliders were still not available even after about ten minutes. One CPU core only, continued to be fully at work. Some of the graphics memory was in use and there were occasional barely visible twitches of activity in various parts of the GPU. As far as I can tell I have the same problem irrespective of whether I am using PS 2020 or 2021. Has anyone encountered or heard of a similar problem and if so what was the cause/cure? I have made progress since writing the above but still have not solved my problem. From the beginning I noticed that Photoshop seemed to be using only one core (out of 12) of the processor but then I discovered that when I started to load a raw file into PS Windows Explorer would start running and placing a significant load on the rest of the cores. I also discovered that Windows Error Reporting was running at a high rate with its power usage described as ‘high'. Eventually I tracked down Intel TBMT (Turbo Boost Max Technology) as being the source of the pat of my problem. With TBMT turned off the CPU uses all cores and Windows Explorer does not run wild. But even so PS is still slow. Even when it loads an image the action of ACR sliders is slow and and sticky, and the use of ACR is nowhere near as easy as it is working on the same file with Lightroom. My basic problem remains that PS always opens files in ACR and takes forever to become useable. This only a recent problem. It does not lie in ACR which runs prefectly well in Lightroom. It has something to do with TBMT but the problem is specific to PS. Any thoughts will be welcome although I suspect there is probably nothing I can do about it until either Adobe of Microsoft come up with a fix. Why does this sound more, and more like an isolated problem directly related to your particular, and apparently unique set up? If this was a PS problem it should have been reported in multiple CC installations by now. It seems to me that you are missing something peculiar to your Win configuration that is choking PS. Is there something that you typically set in your machine that only you might consider doing? In the meantime, since LR isn't showing signs of the problem, why not consider an LR/PS workflow? Millions of us do. -- Regards, Savageduck |
#29
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Photoshop CC problem(s)
In article , Eric Stevens
wrote: I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. I have made progress since writing the above but still have not solved my problem. that's because you have correctly not identified the problem. From the beginning I noticed that Photoshop seemed to be using only one core (out of 12) of the processor photoshop uses as many cores as is appropriate. not everything benefits from multiple cores. the obvious one is file i/o. but then I discovered that when I started to load a raw file into PS Windows Explorer would start running and placing a significant load on the rest of the cores. I also discovered that Windows Error Reporting was running at a high rate with its power usage described as Œhigh'. Eventually I tracked down Intel TBMT (Turbo Boost Max Technology) as being the source of the pat of my problem. With TBMT turned off the CPU uses all cores and Windows Explorer does not run wild. But even so PS is still slow. Even when it loads an image the action of ACR sliders is slow and and sticky, and the use of ACR is nowhere near as easy as it is working on the same file with Lightroom. My basic problem remains that PS always opens files in ACR and takes forever to become useable. that's a symptom of a bigger problem. This only a recent problem. It does not lie in ACR which runs prefectly well in Lightroom. It has something to do with TBMT but the problem is specific to PS. Any thoughts will be welcome although I suspect there is probably nothing I can do about it until either Adobe of Microsoft come up with a fix. the problem is not adobe or microsoft, but rather something specific to your setup. |
#30
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Photoshop CC problem(s)
In article , Eric Stevens
wrote: I've been running Photoshop CC for years without any trouble. I have not used it for the last few weeks or so and in the mean time there have been several upgrades of PS and Windows 10. For whatever reason I now find that while PS starts OK it now always downloads files in Camera Raw. I don't mind that but I have not been able to turn that feature off. To compound the problem, it takes more than 2 hours to load an image. I don't actually know how long as I give up at that point. When I load a 30Mb NEF file the image may appear after 2 or 3 minutes but the editing sliders remain locked and unresponsive. The Windows task manager shows that one processor core (out of 12) is running at 100% and it will continue to do this until I shut down Photoshop. Most times I cannot shut down Photoshop in the usual manner but have to end the task in Task Manager. On occasion I can close Camera Raw and then I can shutdown Photoshop normally. ... No such problem here with PS 2020 on a Win 10 PC. But I noticed when I open RAW files I have to wait for a few seconds until Camera RAW kicks in, then everything runs smoothly. camera raw doesn't 'kick in' and a few seconds delay to open any photo is not normal, regardless of which app or what format. I agree. It also may be significant that I do not have the same problem with ACR in Lightroom. It seems to be a Photoshop problem. you're confusing symptoms with problems. |
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