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Capture One & Federal Trade Commission
It appears that Phase One, Capture One and Rawworkflow --MAY HAVE-- run into difficulties with the Federal Trade Commission's "30-Day Rule" which also covers Internet sales. Known as the "MAIL OR TELEPHONE ORDER MERCHANDISE RULE", the rule covers telephone orders even if the method of communication over any phone line was machine language (computer)--- hence Internet Sales are covered. Several projected dates for delivery of a product were given, but Phase One, Capture One and/or Rawworkflow may not have given the proper notifications and refund options to customers who did not receive the product within the 30 day period. There may be portions of the rule which are ambiguous, but essentially, this means that if the rule is applicable, customers may be eligible for refunds on any payments made and that Phase One, Capture One and Rawworkflow, who sold the product, could face civil and monetary sanctions. For the full text, see: http://www.ftc.gov/bcp/conline/pubs/.../mailorder.htm
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As much as I feel for Michael Tapes and his tales of woe, remember, he has
access to a beta version so he can process his 20D raw files. Us schmucks who paid months ago and who have not been granted access to the beta are sitting around twiddling our thumbs while each release date comes and goes with no software. The entire mess would be remedied if Phase One would just release the current beta with the necessary caveats, but I fear the reason that they can't is that it is SO buggy that it would the uproar would set them back a year. You're going to see more and more Capture One Pro licenses up for bid on e-bay in the coming weeks as people try to cut their losses and get on with life. Phase One's reputation is currently "circling the bowl". "Nate" wrote in message ink.net... For all the pounding he takes (and some of it may be deserved, I don't know), M. Tapes cannot be a happy camper with the seemingly erratic operation in Denmark. If they blow the Jan 15 date, as it now looks like they will, he stands to lose even more business at his rawworkflow site. After all, it looks like he depends quite heavily on Capture One as a major source of his income. Every time another date passes with no release both he and his product lose credibility. I also read the Federal Trade Commission ruling and it looks like both he and his company may be in some jeopardy regarding the late release of products without providing customers with proper notice and options. But that is another can of worms separate from the issue that Phase One cannot seem to get this product out the door. I have to agree with one poster; Phase One and its representatives both here and abroad are going to have to display a massive outpouring of goodwill and support for its customers over the next several months in order to reestablish themselves as a viable, credible option in the field of raw conversion software. "Chester Fields" wrote in message ... It appears that Phase One, Capture One and Rawworkflow --MAY HAVE-- run into difficulties with the Federal Trade Commission's "30-Day Rule" which also covers Internet sales. Known as the "MAIL OR TELEPHONE ORDER MERCHANDISE RULE", the rule covers telephone orders even if the method of communication over any phone line was machine language (computer)--- hence Internet Sales are covered. Several projected dates for delivery of a product were given, but Phase One, Capture One and/or Rawworkflow may not have given the proper notifications and refund options to customers who did not receive the product within the 30 day period. There may be portions of the rule which are ambiguous, but essentially, this means that if the rule is applicable, customers may be eligible for refunds on any payments made and that Phase One, Capture One and Rawworkflow, who sold the product, could face civil and monetary sanctions. For the full text, see: http://www.ftc.gov/bcp/conline/pubs/.../mailorder.htm |
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