If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Adorama got me, not good
A few months back I came to this forum to get some information about
professional labs and I was pointed to Adorama. I should have known better when it took about 3 months for them to send me a mailer, but in a moment of weakness and not wanting to chance important photos to the local one hour photo place I sent in some very special shots to Adorama, this was 12/22. I called after the New Year but they had an exucuse about the number of business days. I called again today and they say they never got the film. I think it would have come back to me as my return address was on it and I think they lost it. I had a check in there but that is not important, the film is important. This company seems difficult to deal with. I am wondering about others experiences and what recourse if any I have. I only have my stub from the mailer, I should have mailed this so that I could have tracked it. Thanks for any help. Joel Stern |
#2
|
|||
|
|||
Adorama got me, not good
Zonmail wrote:
weakness and not wanting to chance important photos to the local one hour photo place I sent in some very special shots to Adorama, this was 12/22. I called When I've got really important rolls, ones I care about, I have them processed locally, just because I've had rolls lost by mail-off processors a couple of times. :-( difficult to deal with. I am wondering about others experiences and what recourse if any I have. I only have my stub from the mailer, I should have I've never used Adorama's processing--no idea if they do it themselves or send it to a lab near them. I've bought equipment and supplies from Adorama a number of times, and I've never had a bad experience on that. Not that it helps you, of course. When it's happened to me, I've called the processor, asked for the manager, and explained how much I wanted the film and asked that they try their best to find it--but that hasn't ever actually worked. BTW, it IS possible that it really was lost in the mail system-- I've had that happen twice in the last few months. Fingers crossed for your film .. _______________________________________________ Ken Kuzenski AC4RD kuzen001 at acpub .duke .edu _______________________________________________ All disclaimers apply, see? www.duke.edu/~kuzen001 |
#4
|
|||
|
|||
Adorama got me, not good
Zonmail wrote:
A few months back I came to this forum to get some information about professional labs and I was pointed to Adorama. I should have known better when it took about 3 months for them to send me a mailer, but in a moment of weakness and not wanting to chance important photos to the local one hour photo place I sent in some very special shots to Adorama, this was 12/22. I called after the New Year but they had an exucuse about the number of business days. I called again today and they say they never got the film. I think it would have come back to me as my return address was on it and I think they lost it. I had a check in there but that is not important, the film is important. This company seems difficult to deal with. I am wondering about others experiences and what recourse if any I have. I only have my stub from the mailer, I should have mailed this so that I could have tracked it. Thanks for any help. Joel Stern Contact the postal service, and have them do a trace of your mailing. This was holiday time mailing, so it could have been lost in the volume. Anytime you are mailing something important, send it return receipt, or use Priority Mail, or UPS, to get a tracking number. The unfortunate thing is that the postal service tracing will be very slow, and might still not discover what happened to your letter. Of course, you could assume that Adorama got it, screwed it up, and choose to lie to you. Maybe they did, but you have a middle man in the US Postal Service, and they are not operating without errors. Gather as many facts as you can first, then nail the guilty party. Ciao! Gordon Moat Alliance Graphique Studio http://www.allgstudio.com |
#5
|
|||
|
|||
Adorama got me, not good
Wasn't it Zonmail who said...
I think it would have come back to me as my return address was on it and I think they lost it. I would be much, MUCH more apt to place the blame with the post office than with Adorama - though it could be that you're right. I received a check in yesterday's mail that my client forgot to put my box number on - five weeks ago! It took her four weeks to get the misaddressed envelope back, and she lives in the next zip code over. I avoid the post office for everything except first class mail (especially that bogus "service" they call priority mail - which is just first class mail with a bigger stamp) and send anything of even moderate importance via UPS. It's tracked, it's insured and it's accountable. -- Joe Pucillo Baltimore, Maryland USA To reply by email, please remove the .xx from the address. |
#6
|
|||
|
|||
Adorama got me, not good
Next time ship U.P.S. That way you can track your film and know who lost
it. |
#7
|
|||
|
|||
Adorama got me, not good
You can go even further and protect really irreplaceable work by using two
rolls of film and having them processed separately (different labs, or at least different dates). Even so... NO film should be lost... it's always sad when film is lost. |
#8
|
|||
|
|||
Adorama got me, not good
From time to time I have seen the postal service loose mail for four to
eight weeks. One of my rolls which was sent to Kodak disappeared for almost two months. It is possible that Adorama may have lost your stuff, but the USPS is more likely to blame. John |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Extended warranties - good or bad idea? | ZeeExSixAre | Digital Photography | 30 | July 18th 04 09:12 PM |
Adorama LED safelight | Richard Swanson | In The Darkroom | 15 | June 26th 04 05:44 AM |
Acufine--what is it good for? | David Nebenzahl | In The Darkroom | 11 | June 14th 04 10:51 PM |
good review on B&W developers (for 400TX et HP5)? | E Colar | In The Darkroom | 11 | January 29th 04 05:06 PM |
are Kodak 160VC and 400VC a good choice? | Carlo | Film & Labs | 5 | October 21st 03 04:55 AM |