Photoshop CC 2015

"Bill W" wrote in message
...
On Thu, 18 Jun 2015 14:07:12 -0400, "PAS"
wrote:

"Bill W" wrote in message
. ..
On Thu, 18 Jun 2015 11:54:31 -0400, "PAS"
wrote:

I just finished a new "old" build on my desktop. I bought a new
case,
processor, and cooling system. I used the same motherboard, RAM,
video,
and add-in cards (two 5-port USB 3 cards). After a clean install of
Windows 8.1, I was experiencing problems. The system wouldn't
sleep.
It would go to sleep and wake right up. The system wouldn't shut
down
either. It would do a shut down and then immediately reboot. I
found
the problem to be the two 5-port USB 3.0 cards or their drivers. I
took
the cards out and he system works perfectly. It's strange because I
was
using these with the same motherboard and version of Windows before.
Now that I've narrowed down the problem, I'll do an install of PS
2015
and see how it goes.

If you Google "win 8.1 will not shut down", there is a fix that
might
be relevant. There might also be setting in your bios regarding the
USB cards & their slots. I understand that you have things working,
but if you want to use those cards, there might be a way. Your
problem
might also be an older motherboard, if that's what you have. I bring
this up only because I had the same problem after an upgrade, and
there is still a minor issue remaining.

Thanks Bill. The board is not new, I've had it for a few years. It
accommodates the new processor I bought, an AMD FX-8350. The board
has
the latest BIOS.

It is strange since the cards worked fine in the other build in the
same
motherboard. Technically, the only difference is a faster processor,
liquid cooling, and a new case. The old system was Windows 8 which
was
upgraded to 8.1. The new system is a clean install of 8.1.

In the old system, I made no changes in the BIOS or power management
settings - everything worked. In the new build, not the case. Same
BIOS and settings and the Windows settings are "as is" after an
install.
I tried everything to solve the problem before I knew it was the
cards.
I disabled every USB device from being able to wake the system. I
disabled the LAN from being able to wake the system. I disabled the
Windows 8 "hybrid" shutdown feature. Nothing worked. Finally, last
night I took the cards out and the system worked fine. I took one
card
and put it into each of the three available slots without connecting
the
power supply to it and the problem reappeared. I did the same thing
with the power supply connected and the problem reappeared. I did the
same steps with the second identical card. Same problem. They worked
fine before the new build and a clean install of Windows 8.1, now they
don't. I'm going to replace one with a newer card and see how that
goes
as I need some additional USB 3 ports. All three motherboard slots
cannot be bad, that is highly unlikely to be the case and if they
were,
I don't think it would cause this problem because it would be as if no
card was inserted.

The issues about shutdown/sleep, seemed to always mention a clean
install, so I still think it's related to a setting in 8.1 that is
automatically chosen by Windows. Regardless, a new card might be a
good thing to try, but I would first go to the card mrf's website to
look for updated drivers. I also Googled "usb 3 cards keep waking win
8.1 computer", and there are many hits, and there is probably a
solution somewhere in there. Finally, did you reboot your computer
after disabling hybrid sleep?

I focused my searches for "Windows 8 won't sleep or shut down". I
didn't focus at all on the USB 3 card being the cause at the time but as
you noted, there are a lot of threads about that. The card is the
problem, or the driver. Why they worked before but not after a clean
install is a mystery. With the cards out, the computer runs perfectly,
no issues at all. BTW, I did reboot after disabling hybrid sleep, that
didn't solve the problem. Only when I removed the USB 3 cards did my
problems go away.

I have requested help from the manufacturer but have not heard back from
them as of yet. As an aside, after removing the two cards, I was able
to answer my question "why are these two ports not working?" Two of the
ports have blown caps. The other card is fine, all ports work but
seeing how two caps on the other one have blown, I'm not confident in
the quality. Both are past the 18-month warranty period. If I can just
get that one to work right I should be able to make do. I might bite
the bullet and find another card with a different chipset. I have to be
particular about the card, though. The front of the case has two USB 3
ports and two USB 2 ports. Each USB 2 port has it's own ten-pin lead
while the USB 3 port leads are combined in one 20-pin lead. My
motherboard has single ten-pin leads for one USB 3, 2, and 1 connection.
I connected the two USB 2 leads to the single USB 3 and USB 2
connections. I have nowhere to connect the 20-pin USB 3 lead on the
motherboard so those ports are not functioning and I need at least one
for my USB 3 memory card reader. The USB 3 cards I took out have a
connection for the 20-pin lead for the front ports so I have to find a
different card that has this connection if I cannot resolve the issue
with the one I already have.