To FF or not to FF...

On Thu, 6 Jul 2017 13:28:42 +0200, Paul Carmichael
wrote:

El 05/07/17 a las 19:33, Paul Carmichael escribió:
El 05/07/17 a las 16:58, Savageduck escribió:

It all follows quite conversationally.
You said that you had ordered the current 6D, because you weren’t prepared
to wait for the Mk II.
Then you reported that there was “one problem” that “the lcd screen is
too dull to see on full brightness.” I took your meaning to be that you had
taken delivery of the 6D, and you had discovered the “one problem”.

I expressed a hope that it was not the newly purchased 6D that was exhibiting
the problem.


Seems kind of clear from here that that was what I was referring to. I've asked them to
send me a new one. I haven't a clue where it came from. The card payment suggests
Gibraltar. That's a couple of hours from here.


They've told me to send the camera to the UK for investigation. This is after I sent them
a photo of the lcd setup screen which shows the brightness set to max and you can hardly
see the text.

I've suggested that they may want to re-think their stance, but I don't hold out much
hope. I know I'm not going to risk/finance sending a heavy camera which I'd probably never
see again. I'll just have to live without a usable display.

This seems like an unusual problem. Can you adjust the brightness at
all? If so, and you think the camera has been used, make sure there is
not some sort of dark screen protector over the display. I put one on
my camera, and the display is darker, but still usable. And it might
not be obvious there is one on there.

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.

Bill W:
This seems like an unusual problem...

Indeed. This is why we have Adorama, to buy new cameras with the
manufacturer's guarantee. Years ago I bought an item from Adorama that
was DOA. I phoned them and the very nice man I talked to was a Yiddish
sprecher, probably from Russia. He said "Zo, you go a bost office? You
zent it back und ve zent you a new vun."

--
I agree with almost everything that you have said and almost everything that
you will say in your entire life.

usenet *at* davidillig dawt cawm

On Jul 8, 2017, Davoud wrote
(in article ):

Bill W:
This seems like an unusual problem...

Indeed. This is why we have Adorama, to buy new cameras with the
manufacturer's guarantee. Years ago I bought an item from Adorama that
was DOA. I phoned them and the very nice man I talked to was a Yiddish
sprecher, probably from Russia. He said "Zo, you go a bost office? You
zent it back und ve zent you a new vun."

Yup! Adorama and B&H are two of the most reputable vendors of any commodity
anywhere. For any problem just contact Helen Oster at Adorama, or Henry
Posner at B&H, and they will anything possible to solve that problem.
However, they will be straight, and offer other solutions if the issue cannot
be solved instore.

BTW: Both of them are known monitor the photo newsgroups, and have entered
threads to address issues in the past.

--

Regards,
Savageduck

On Sat, 8 Jul 2017 17:06:07 +0200, Paul Carmichael
wrote:

El 07/07/17 a las 22:38, Bill W escribió:

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.


Do you think it could be a duff battery? I already ordered a spare and it's supposed to
arrive on Monday. This one shows up as fully charged on the little gauge thing.

I don't think it's at all likely, but life with electronics is full of
surprises. I would still call Canon. See what they have to say. There
might be a quick and simple resolution, and from what you've said, it
appears they are your only hope.

On 7/8/2017 12:00 PM, Paul Carmichael wrote:
El 08/07/17 a las 17:27, Bill W escribió:
On Sat, 8 Jul 2017 17:06:07 +0200, Paul Carmichael
wrote:

El 07/07/17 a las 22:38, Bill W escribió:

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.


Do you think it could be a duff battery? I already ordered a spare
and it's supposed to
arrive on Monday. This one shows up as fully charged on the little
gauge thing.

I don't think it's at all likely, but life with electronics is full of
surprises. I would still call Canon. See what they have to say. There
might be a quick and simple resolution, and from what you've said, it
appears they are your only hope.


I've gone the modern route and asked on their FB page. It seems that is
the only way to get to anyone these days.


If there are organized camera organizations near you, you might try to
contact the "Explorers of Light," through them. One of the explorers may
just decide to help you. Explorers of Light is a name for professional
photographers who work as a PR group affiliated with Canon. The
explorers I know are more than willing to get you direct contact with
Canon.

I suspect there is an equivalent such organization near you.
http://learn.usa.canon.com/explorers_of_light/eol_home.shtml


--
PeterN

On Jul 8, 2017, PeterN wrote
(in article ):

On 7/8/2017 12:00 PM, Paul Carmichael wrote:
El 08/07/17 a las 17:27, Bill W escribió:
On Sat, 8 Jul 2017 17:06:07 +0200, Paul Carmichael
wrote:

El 07/07/17 a las 22:38, Bill W escribió:

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.

Do you think it could be a duff battery? I already ordered a spare
and it's supposed to
arrive on Monday. This one shows up as fully charged on the little
gauge thing.

I don't think it's at all likely, but life with electronics is full of
surprises. I would still call Canon. See what they have to say. There
might be a quick and simple resolution, and from what you've said, it
appears they are your only hope.

I've gone the modern route and asked on their FB page. It seems that is
the only way to get to anyone these days.

If there are organized camera organizations near you, you might try to
contact the "Explorers of Light," through them. One of the explorers may
just decide to help you. Explorers of Light is a name for professional
photographers who work as a PR group affiliated with Canon. The
explorers I know are more than willing to get you direct contact with
Canon.

I suspect there is an equivalent such organization near you.
http://learn.usa.canon.com/explorers_of_light/eol_home.shtml

Paul is an ex-Pat Brit living in Spain.

--

Regards,
Savageduck

On 7/8/2017 12:32 PM, Savageduck wrote:
On Jul 8, 2017, PeterN wrote
(in article ):

On 7/8/2017 12:00 PM, Paul Carmichael wrote:
El 08/07/17 a las 17:27, Bill W escribió:
On Sat, 8 Jul 2017 17:06:07 +0200, Paul Carmichael
wrote:

El 07/07/17 a las 22:38, Bill W escribió:

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.

Do you think it could be a duff battery? I already ordered a spare
and it's supposed to
arrive on Monday. This one shows up as fully charged on the little
gauge thing.

I don't think it's at all likely, but life with electronics is full of
surprises. I would still call Canon. See what they have to say. There
might be a quick and simple resolution, and from what you've said, it
appears they are your only hope.

I've gone the modern route and asked on their FB page. It seems that is
the only way to get to anyone these days.

If there are organized camera organizations near you, you might try to
contact the "Explorers of Light," through them. One of the explorers may
just decide to help you. Explorers of Light is a name for professional
photographers who work as a PR group affiliated with Canon. The
explorers I know are more than willing to get you direct contact with
Canon.

I suspect there is an equivalent such organization near you.
http://learn.usa.canon.com/explorers_of_light/eol_home.shtml

Paul is an ex-Pat Brit living in Spain.


I know. But there may be an Explorer of Light near him. It certainly is
worth an inquiry.

--
PeterN

On 7/8/2017 1:16 PM, Paul Carmichael wrote:
El 08/07/17 a las 18:32, Savageduck escribió:
On Jul 8, 2017, PeterN wrote
(in article ):
snip
If there are organized camera organizations near you, you might try to
contact the "Explorers of Light," through them. One of the explorers may
just decide to help you. Explorers of Light is a name for professional
photographers who work as a PR group affiliated with Canon. The
explorers I know are more than willing to get you direct contact with
Canon.

I suspect there is an equivalent such organization near you.
http://learn.usa.canon.com/explorers_of_light/eol_home.shtml

Paul is an ex-Pat Brit living in Spain.


There is this: http://www.canonistas.com/index.php

I've left a message in one of the forums.


Good luck.


--
PeterN

On 7/8/2017 2:27 PM, Paul Carmichael wrote:
El 08/07/17 a las 19:56, PeterN escribió:
On 7/8/2017 12:32 PM, Savageduck wrote:
On Jul 8, 2017, PeterN wrote
(in article ):

On 7/8/2017 12:00 PM, Paul Carmichael wrote:
El 08/07/17 a las 17:27, Bill W escribió:
On Sat, 8 Jul 2017 17:06:07 +0200, Paul Carmichael
wrote:

El 07/07/17 a las 22:38, Bill W escribió:

I would also call Canon to find out if this is some sort of known
problem. There might be a hidden setting somewhere, or something
else
you can do. And this might be a stupid question, but is the battery
good, and fully charged?

If the display is clear, and the colors and contrast are
correct, and
it does adjust throughout the brightness range, that doesn't really
sound like a camera failure.

Do you think it could be a duff battery? I already ordered a spare
and it's supposed to
arrive on Monday. This one shows up as fully charged on the little
gauge thing.

I don't think it's at all likely, but life with electronics is
full of
surprises. I would still call Canon. See what they have to say. There
might be a quick and simple resolution, and from what you've said, it
appears they are your only hope.

I've gone the modern route and asked on their FB page. It seems
that is
the only way to get to anyone these days.

If there are organized camera organizations near you, you might try to
contact the "Explorers of Light," through them. One of the explorers
may
just decide to help you. Explorers of Light is a name for professional
photographers who work as a PR group affiliated with Canon. The
explorers I know are more than willing to get you direct contact with
Canon.

I suspect there is an equivalent such organization near you.
http://learn.usa.canon.com/explorers_of_light/eol_home.shtml

Paul is an ex-Pat Brit living in Spain.


I know. But there may be an Explorer of Light near him. It certainly
is worth an inquiry.


I had a quick look at the website but didn't see any reference to
overseas branches. Perhaps if I looked harder.


It seems that in Europe it is called the Ambassadors Programme.

http://cpn.canon-europe.com/content/ambassadors.do

The best way to contact one of these guys is through an educational
presentation they are giving.
I learned this through a Canon VP I used to meet regularly at a sushi
bar. He transferred out of NY a few years ago and I have had no contact
with him.




--
PeterN

On 7/9/2017 6:34 AM, Paul Carmichael wrote:
El 08/07/17 a las 22:03, PeterN escribió:

It seems that in Europe it is called the Ambassadors Programme.

http://cpn.canon-europe.com/content/ambassadors.do

The best way to contact one of these guys is through an educational
presentation they are giving.

I'll keep an eye open, but:
http://cpn.canon-europe.com/content/ambassadors.do#map


Those guys are paid by Canon to give presentations at various camera
organization functions.

Did you talk to your bank about the debit card fraud.


--
PeterN