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Attn: Ron Baird - DC4800 Issue
Hi Ron,
I'm new to the group, didn't know you guys were here until I was told by a friend to drop by and talk with you. I'm mainly looking for advice, and it seems that you are *the* Kodak guru of the group. I'm a DC4800 owner. I love the camera to pieces but am aggravated with an issue that has existed in it ever since I have owned it. The problem I'm having are the crosshairs in the viewfinder. They're way off alignment, offset to the lower right hand corner. If I try to align my subject even remotely close to what the crosshairs look like, I usually will end up cutting off the top or bottom, or even miss 1/3 of what I'm trying to photograph. It's really just a gamble if I can take a balanced shot with the thing and an even greater pain in the posterior when that extra special shot is lost because of it. A lot of times I'm outside in the sunshine and unable to use the LCD screen as the viewfinder because I can't see it reliably in bright sunlight. So, I decided to shoot a query off to Kodak customer support, and here is the response I got: -------------------------------------------- Thank you for your recent visit to the Kodak Web site and question about KODAK DC4800 Zoom Digital Camera. What you are describing is not a defect. These marks are there to compensate for the fact that the camera view find is not seeing exactly what the lens sees. These are the marks in the viewfinders that are used to frame the target. They are offset to compensate for the fact that the viewfinder is positioned on top of and/or to the side of the lens. When using the optical zoom range of the lens from wide-angle to telephoto, the brackets near the center of the viewfinder will show the center of the captured image. Also, there are secondary lines in the viewfinder that show the portion that will not be captured in telephoto exposures. When the subject is closer than 4 feet, these secondary marks should be used to frame the picture. When using the digital zoom feature, or when the subject is closer than about 2 feet or when using the Close-up/Macro feature on cameras so-equipped, the color LCD should be used as the viewfinder because the parallax will be too great to compensate for with the optical viewfinder. We are glad to be of service and are here for you if you need us in the future. Please reply to us "with history" if this e-mail did not resolve the issue you wrote to us about. Regards, Ara T. KODAK Information and Technical Support -------------------------------------------- Now Ron, I'm sorry but I have a hard time accepting this. I have used plenty of other cameras similar to the 4800 and the crosshairs are aligned and centered in the viewfinder properly as they should be, hence a well balanced picture can be taken. Do you have any ideas or thoughts to offer on this?? Is the CSR response indeed correct? I mean I'll accept it if you think this peron knows what they're talking about, even though I've never heard of such a thing.. All I know is that it sure takes the fun out of using such a fine camera when every shot is almost always unbalanced and unacceptable because of a screwy viewfinder. Thanks for your input, Steve |
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