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#1
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Olympus software install glitch..
This is frustrating....
Trying to install the olympus master 1.1 software that came with my E300. It gets to the point where it asks for name/serial number/country (like who would steal this software anyway?) and it lets me put in name/serial number but there is no country to choose from, it won't let me type one in or go past this point. I tried it on both my faster P4 3.0Ghz and my P4 2.4Ghz machines and both failed. I have my brothers 1.4Ghz athlon, it will install on it and also installed on a 800 P3 machine. Of course when I emailed olympus, they want me to call their support (sent form letter) which I'm sure involves waiting on hold for an hour, talking to someone who is clueless and probably want to charge me for the "support". They claim they only support "preinstalled" OS's so I'm sure they are going to blame this on it not being a Dell/Gateway machine. WTF does this crap even have a serial number? The only reason I want to install it is to deal with RAW files. Like someone is going to pirate an image browser??? Sorry for the rant, spend all day fighting this, installed an extra drive in my Linux only machine in hopes it would work etc etc... Anyone ran into this and/or have some hints for a solution? -- Stacey |
#2
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"Stacey" wrote in message ... This is frustrating.... Trying to install the olympus master 1.1 software that came with my E300. It gets to the point where it asks for name/serial number/country (like who would steal this software anyway?) and it lets me put in name/serial number but there is no country to choose from, it won't let me type one in or go past this point. I tried it on both my faster P4 3.0Ghz and my P4 2.4Ghz machines and both failed. I have my brothers 1.4Ghz athlon, it will install on it and also installed on a 800 P3 machine. Of course when I emailed olympus, they want me to call their support (sent form letter) which I'm sure involves waiting on hold for an hour, talking to someone who is clueless and probably want to charge me for the "support". They claim they only support "preinstalled" OS's so I'm sure they are going to blame this on it not being a Dell/Gateway machine. WTF does this crap even have a serial number? The only reason I want to install it is to deal with RAW files. Like someone is going to pirate an image browser??? Sorry for the rant, spend all day fighting this, installed an extra drive in my Linux only machine in hopes it would work etc etc... Anyone ran into this and/or have some hints for a solution? -- Stacey Feel better ? |
#3
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Give the boys at Olympus a call (888) 553-4448.
They are open today (Sunday) til 9pm ET. "Stacey" wrote in message ... This is frustrating.... Trying to install the olympus master 1.1 software that came with my E300. It gets to the point where it asks for name/serial number/country (like who would steal this software anyway?) and it lets me put in name/serial number but there is no country to choose from, it won't let me type one in or go past this point. I tried it on both my faster P4 3.0Ghz and my P4 2.4Ghz machines and both failed. I have my brothers 1.4Ghz athlon, it will install on it and also installed on a 800 P3 machine. Of course when I emailed olympus, they want me to call their support (sent form letter) which I'm sure involves waiting on hold for an hour, talking to someone who is clueless and probably want to charge me for the "support". They claim they only support "preinstalled" OS's so I'm sure they are going to blame this on it not being a Dell/Gateway machine. WTF does this crap even have a serial number? The only reason I want to install it is to deal with RAW files. Like someone is going to pirate an image browser??? Sorry for the rant, spend all day fighting this, installed an extra drive in my Linux only machine in hopes it would work etc etc... Anyone ran into this and/or have some hints for a solution? -- Stacey |
#4
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Fred wrote:
Give the boys at Olympus a call (888) 553-4448. They are open today (Sunday) til 9pm ET. Thanx for the heads up, only had to wait about 30 minutes and the guy did try to help. Basically told me to try simple stuff like empty windows temp etc. Sent me a "install shield update" which did nothing.I 've gone as far as another clean install of windows with only basic drivers and still no luck. He said he would "escalate" my problem and see if they could find a solution. Given this happened on two different machines running 2 different OS's (and neither have ever been connected to the internet), I can't be the only person with this problem.. "Stacey" wrote in message ... This is frustrating.... Trying to install the olympus master 1.1 software that came with my E300. It gets to the point where it asks for name/serial number/country (like who would steal this software anyway?) and it lets me put in name/serial number but there is no country to choose from, it won't let me type one in or go past this point. I tried it on both my faster P4 3.0Ghz and my P4 2.4Ghz machines and both failed. I have my brothers 1.4Ghz athlon, it will install on it and also installed on a 800 P3 machine. Anyone ran into this and/or have some hints for a solution? -- Stacey -- Stacey |
#5
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Stacey wrote: Thanx for the heads up, only had to wait about 30 minutes and the guy did try to help. Basically told me to try simple stuff like empty windows temp etc. Sent me a "install shield update" which did nothing.I 've gone as far as another clean install of windows with only basic drivers and still no luck. He said he would "escalate" my problem and see if they could find a solution. Given this happened on two different machines running 2 different OS's (and neither have ever been connected to the internet), I can't be the only person with this problem.. Hi... Meaning absolutely no offense, is it possible that it won't let you go on to the third (country) entry because you've mis-typed the serial number? Or not entered it completely? Just thinking... Ken |
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