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#221
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People can bitch about CompUSA....If you really want screwed...Go to Best
Buy...I worked there...And was trained to lie. wrote in message oups.com... This reply is for everyone. Thanks for the replies. I like hearing these objections. It gives me an idea of where we lack... or what areas we are not educating our consumers. :-) Re-stocking fee is a right the store has on returns. For instance, I had a customer buy a laser printer from me for $650 with a $50 rebate. We had the best deal in town. 2 weeks later the gentleman called me informing me that if I did not refund/credit back the diference between his purchase and an UPCOMING ad-deal coming soon to a competing store next week, that he would return the printer. I checked the ad deal, and it ended up being a websale only deal and not going on for a week. I personally don't match prices which don't exist yet. I informed the customer, and he informed me of his intentions to return the product to us. I informed him I would charge a restocking fee. If a customer bought something that was not the technology solution he was promised, or did not work, was not compatible, ect... I personally would NEVER charge such a fee. It is not good for business. It is a right of a manager to prevent the company from getting screwed. Typically, stores refrain from doing this... and some GSMs have a personal policy to never charge restocking fees... but the fact remains that the situation can necessitate this fee to compensate for the loss/return. There is a policy for floor sales... and their job is to DETERMINE NEEDS. Alot of customers will not let a floor salesman ask questions, and really not offer any help whatsoever to the rep. This leaves the sales rep guessing at what the needs of the customer are... and shooting in the dark. He is not trying to jack your wallet, he is trying to prevent a return and hopefully bring your business back to him. CompUSA being 60% business customers, and 40% comodity, we need return customers to stay in business. Your best bet when buying something you are unsure of or you want to protect is to get TAP on it. Alot of customers have a misconception about Technology Assurance Plan, thinking that it is some kind of overkill extended waranty. CompUSA does not do extended warantees because customers do not need an extra 3 years to determine if their product is defective. TAP protects both the customer and the seller for pretty much everything that can happen post sale. Mutally beneficial exchange of value between buyer and seller... the perfect sale. Kindest Regards, Nick Garrett Business Solutions CompUSA Corporate |
#222
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In article , Patrick Boch
wrote: People can bitch about CompUSA....If you really want screwed...Go to Best Buy...I worked there...And was trained to lie. Yes, but CompUSA at least pretends to be a "computer store", with salespeople who can answer quetions. Best Buy is clearly a mass-market, price-is-most-important place. (After all, the name IS "BestBuy") People who shop there know, or should know, separation from their cash is the only goal. |
#223
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In article , Patrick Boch
wrote: People can bitch about CompUSA....If you really want screwed...Go to Best Buy...I worked there...And was trained to lie. Yes, but CompUSA at least pretends to be a "computer store", with salespeople who can answer quetions. Best Buy is clearly a mass-market, price-is-most-important place. (After all, the name IS "BestBuy") People who shop there know, or should know, separation from their cash is the only goal. |
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