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Beware! Panasonic BQ-380 charger!
Mine overheated and ruptured the batteries. Attempts to contact Panasonic
by their support e-mail address have been noted as received, but have not been responded to. Today, I got an e-mail from the company I purchased the charger from. Included was a letter from Panasonic announcing the recall of this charger because of overheating/melting. There was a toll-free number to call for a prepaid return mailer. I called the number and talked to someone who could almost speak good English. I was getting the run-around until I mentioned I had a copy of the recall letter. They had made no mention of the recall but changed their tune in a big hurry when I mentioned I knew about it. They weren't going to tell me! They offered to replace my faulty AC/DC fast charger with a slower, AC-only unit. Not. I can assure you I will not be buying any Panasonic products in the future. Slimeballs. Good shooting, Bob Scott |
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On Fri, 04 Mar 2005 22:38:22 GMT, "Robert Scott"
wrote: Today, I got an e-mail from the company I purchased the charger from. Included was a letter from Panasonic announcing the recall of this charger because of overheating/melting. There was a toll-free number to call for a prepaid return mailer. I called the number and talked to someone who could almost speak good English. I was getting the run-around until I mentioned I had a copy of the recall letter. They had made no mention of the recall but changed their tune in a big hurry when I mentioned I knew about it. They weren't going to tell me! They offered to replace my faulty AC/DC fast charger with a slower, AC-only unit. Not. Interesting. I received the recall letter a couple days ago and called today. I also talked to someone who's English wasn't great, but I told her I received a recall notice and she asked for the model number of the charger. She said they would send me a mailer to return the charger (I can keep the batteries) and they would send me a full refund after they received the charger. The number I called was 1-800-332-5368. deg |
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"Dewitt" wrote in message ... On Fri, 04 Mar 2005 22:38:22 GMT, "Robert Scott" wrote: Interesting. I received the recall letter a couple days ago and called today. I also talked to someone who's English wasn't great, but I told her I received a recall notice and she asked for the model number of the charger. She said they would send me a mailer to return the charger (I can keep the batteries) and they would send me a full refund after they received the charger. The number I called was 1-800-332-5368. That's the number I called. I received another e-mail from the dealer tonight. He said Panasonic was only refunding $24.00 and he would give me additional store credit.... Did you buy your charger directly from Panasonic? Since I didn't, I'm wondering how they'll come up with a refund figure -- they didn't ask my purchase price. It will be interesting to see what happens. Good shooting, Bob Scott |
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Robert Scott wrote:
"Dewitt" wrote in message ... On Fri, 04 Mar 2005 22:38:22 GMT, "Robert Scott" wrote: Interesting. I received the recall letter a couple days ago and called today. I also talked to someone who's English wasn't great, but I told her I received a recall notice and she asked for the model number of the charger. She said they would send me a mailer to return the charger (I can keep the batteries) and they would send me a full refund after they received the charger. The number I called was 1-800-332-5368. That's the number I called. I received another e-mail from the dealer tonight. He said Panasonic was only refunding $24.00 and he would give me additional store credit.... Did you buy your charger directly from Panasonic? Since I didn't, I'm wondering how they'll come up with a refund figure -- they didn't ask my purchase price. It will be interesting to see what happens. Good shooting, Bob Scott The guy didn't ask me; he told me $24.99, which by coincidence is what I paid, plus tax. What was amusing to me is how Mr Panasonic listed a number of recall choices, naming the products and model numbers. Any wandering inquirer gets a list of Panasonic failures. Not good PR. -- Frank ess |
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On Fri, 4 Mar 2005 17:15:11 -0800, "Frank ess"
wrote: The guy didn't ask me; he told me $24.99, which by coincidence is what I paid, plus tax. I was told $24.99 plus sales tax and I think that's what I paid. deg |
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"Frank ess" wrote in message ... Robert Scott wrote: "Dewitt" wrote in message ... On Fri, 04 Mar 2005 22:38:22 GMT, "Robert Scott" wrote: Interesting. I received the recall letter a couple days ago and called today. I also talked to someone who's English wasn't great, but I told her I received a recall notice and she asked for the model number of the charger. She said they would send me a mailer to return the charger (I can keep the batteries) and they would send me a full refund after they received the charger. The number I called was 1-800-332-5368. That's the number I called. I received another e-mail from the dealer tonight. He said Panasonic was only refunding $24.00 and he would give me additional store credit.... Did you buy your charger directly from Panasonic? Since I didn't, I'm wondering how they'll come up with a refund figure -- they didn't ask my purchase price. It will be interesting to see what happens. Good shooting, Bob Scott The guy didn't ask me; he told me $24.99, which by coincidence is what I paid, plus tax. What was amusing to me is how Mr Panasonic listed a number of recall choices, naming the products and model numbers. Any wandering inquirer gets a list of Panasonic failures. Not good PR. -- Frank ess Frank, do you know if the BQ-390A was listed as one to be recalled? Does anyone else know? I couldn't find any information about any recalls on the Panasonic site, or through a Google Groups search. Calling the phone number you all have called will be my next option. They don't answer their phones over the weekend so I'll have to wait until Monday. |
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Renee wrote:
"Frank ess" wrote in message ... Robert Scott wrote: "Dewitt" wrote in message ... On Fri, 04 Mar 2005 22:38:22 GMT, "Robert Scott" wrote: snip-o-rama Frank, do you know if the BQ-390A was listed as one to be recalled? Does anyone else know? I couldn't find any information about any recalls on the Panasonic site, or through a Google Groups search. Calling the phone number you all have called will be my next option. They don't answer their phones over the weekend so I'll have to wait until Monday. The 380A was the single model in the letter. -- Frank ess |
#10
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On Fri, 4 Mar 2005 23:12:33 -0800, "Frank ess"
wrote: The 380A was the single model in the letter. The original poster reversed two digits in his subject line and I think the quote above does as well. The model recalled in the letter I received was the BQ-830A. deg |
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