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#1
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Nikon Service
Has anyone had any experiences of Nikon UK main service near
Kingston-upon-Thames. I've had quite a lot of trouble getting my D70 put right if I'd known better I would have rejected the camera, doing so would have been quicker than a repair I had the camera for 4 weeks nad noticed that all the building where tilted to the right. They had it first time for repair on the 21st June 04 where they claimed to have changed the ccd and adjusted its alignment. They phoned me to say camera was ready when I got there it wasn't so had to come back next day. Unfortunately for me it was still faulty image tilted to the right. I telephoned to complain and was told that I was my fault not checking the camera before leaving. I told the manager since when does a customer have to check an engineer work,and that it was no good pushing the blame back to me it should have been checked by the technician. When I telephoned to make arrangements to take it back the second time I was told D70 have a four week turn around. I asked the manager that seeing as it wasn't repaired satisfactory in the first place couldn't he speed things up. He then told me of course as its a bouncer. Took camera back on July the 7th 04, (I couldnt take it sooner as I was haveing surgery on hand) On Friday the 9th June 04 I was told the engineer is working on it now call back Monday 12th was told by the manager that it was in pieces on the engineers bench as we speak. ring back on Wednesday, if its not ready then call on Friday !6th. I know what will happen on Friday I be told call back Monday (want to put money on it) It looks to me that Nikon are having problems with the D70. It takes ages to get in touch with them on the phone and they are not exactly truthful when you do get hold of them. With such a back log you would think they would work on Saturdays. Anyway has anyone had a similar expeience in the UK. Its a lovely camera spoilt by bad service managment. Regards MikeS |
#2
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Nikon Service
Yes I have and they are really slow and bloody expensive. If there is a
problem they are unwilling to sort it out fairly. See letter below: Dear Sir, My Nikonos V developed a problem with the film advance lever. It stuck in the wound on position. I had it repaired by you at the same time as a full service, and was charged £190.62. (Your Ref. 1##### 2 months later I took the camera on holiday for the first time snorkelled with it, using up one film. I cleaned & dried the camera, making sure that when opening the back it was facing downward, should there be any residue water around the back opening. There was none. The camera was found to be dry and I replaced the film. On trying to advance the film the rewind lever stuck in the wound on position again, just as before. I decided for several reasons not to return the camera to you immediately. One reason was that as I was only going to dive abroad with it once a year. I would wait until closer to the next holiday and have the camera repaired during it's next service. I was convinced that you would take my word that it happened just after the last repair as it was an exact fault as before. When I put the camera in for repair next (Repair ID: 1####) I was told quote: "Camera has been flooded. Water and grit damage has caused wind on to faulter. Estimated for spare parts listed and labour for replacing inner body O-rings replaced and camera rebuilt. Water pressure checked to standards if fault is found to be more extensive equipment will be re-estimated." Total cost estimated at £502.75 I am not disputing the fact that at some time BEFORE I purchased the camera it had been flooded. What I do feel is that when the camera was first repaired by you the water & grit damage was not found, and that the camera could not have been repaired correctly. I contacted M#### S##### and explained the situation and went on to tell her that at the time I had to hire an underwater camera because mine had failed. I was told be her that if I could prove the camera hire my claim would be looked upon more favourably. I managed to obtain a bill from the dive shop in the Maldives proving that I had indeed hired an underwater camera from them just two months after mine was repaired & serviced. A copy of the bill was e-mailed to her on the ##### I have not received any explanation as to what had been decided but a new bill has just arrived for the reduced sum of £276.52 I feel that this reduced bill is an admission of guilt on your part. I am still not happy with this outcome. I feel that I have a genuine complaint under the supply of goods and services act. Would you please respond to this letter within 14 days so that I may decide on what further action to take. Yours Sincerely Roy Squires CC Trading Standards, Leatherhead DAS Group Legal Advice Department The problem was never resolved by them I eventually settled for the reduced cost for repair and sold the camera at a loss. I have now gone digital ((Non Nikon) and will never buy their products again. Regards, Roy. "MikeS" wrote in message ... Has anyone had any experiences of Nikon UK main service near Kingston-upon-Thames. I've had quite a lot of trouble getting my D70 put right if I'd known better I would have rejected the camera, doing so would have been quicker than a repair I had the camera for 4 weeks nad noticed that all the building where tilted to the right. They had it first time for repair on the 21st June 04 where they claimed to have changed the ccd and adjusted its alignment. They phoned me to say camera was ready when I got there it wasn't so had to come back next day. Unfortunately for me it was still faulty image tilted to the right. I telephoned to complain and was told that I was my fault not checking the camera before leaving. I told the manager since when does a customer have to check an engineer work,and that it was no good pushing the blame back to me it should have been checked by the technician. When I telephoned to make arrangements to take it back the second time I was told D70 have a four week turn around. I asked the manager that seeing as it wasn't repaired satisfactory in the first place couldn't he speed things up. He then told me of course as its a bouncer. Took camera back on July the 7th 04, (I couldnt take it sooner as I was haveing surgery on hand) On Friday the 9th June 04 I was told the engineer is working on it now call back Monday 12th was told by the manager that it was in pieces on the engineers bench as we speak. ring back on Wednesday, if its not ready then call on Friday !6th. I know what will happen on Friday I be told call back Monday (want to put money on it) It looks to me that Nikon are having problems with the D70. It takes ages to get in touch with them on the phone and they are not exactly truthful when you do get hold of them. With such a back log you would think they would work on Saturdays. Anyway has anyone had a similar expeience in the UK. Its a lovely camera spoilt by bad service managment. Regards MikeS |
#3
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Nikon Service
"Roy" wrote in message ... Yes I have and they are really slow and bloody expensive. If there is a problem they are unwilling to sort it out fairly. See letter below: Dear Sir, My Nikonos V developed a problem with the film advance lever. It stuck in the wound on position. I had it repaired by you at the same time as a full service, and was charged £190.62. (Your Ref. 1##### 2 months later I took the camera on holiday for the first time snorkelled with it, using up one film. I cleaned & dried the camera, making sure that when opening the back it was facing downward, should there be any residue water around the back opening. There was none. The camera was found to be dry and I replaced the film. On trying to advance the film the rewind lever stuck in the wound on position again, just as before. I decided for several reasons not to return the camera to you immediately. One reason was that as I was only going to dive abroad with it once a year. I would wait until closer to the next holiday and have the camera repaired during it's next service. I was convinced that you would take my word that it happened just after the last repair as it was an exact fault as before. When I put the camera in for repair next (Repair ID: 1####) I was told quote: "Camera has been flooded. Water and grit damage has caused wind on to faulter. Estimated for spare parts listed and labour for replacing inner body O-rings replaced and camera rebuilt. Water pressure checked to standards if fault is found to be more extensive equipment will be re-estimated." Total cost estimated at £502.75 I am not disputing the fact that at some time BEFORE I purchased the camera it had been flooded. What I do feel is that when the camera was first repaired by you the water & grit damage was not found, and that the camera could not have been repaired correctly. I contacted M#### S##### and explained the situation and went on to tell her that at the time I had to hire an underwater camera because mine had failed. I was told be her that if I could prove the camera hire my claim would be looked upon more favourably. I managed to obtain a bill from the dive shop in the Maldives proving that I had indeed hired an underwater camera from them just two months after mine was repaired & serviced. A copy of the bill was e-mailed to her on the ##### I have not received any explanation as to what had been decided but a new bill has just arrived for the reduced sum of £276.52 I feel that this reduced bill is an admission of guilt on your part. I am still not happy with this outcome. I feel that I have a genuine complaint under the supply of goods and services act. Would you please respond to this letter within 14 days so that I may decide on what further action to take. Yours Sincerely Roy Squires CC Trading Standards, Leatherhead DAS Group Legal Advice Department The problem was never resolved by them I eventually settled for the reduced cost for repair and sold the camera at a loss. I have now gone digital ((Non Nikon) and will never buy their products again. Regards, Roy. "MikeS" wrote in message ... Has anyone had any experiences of Nikon UK main service near Kingston-upon-Thames. I've had quite a lot of trouble getting my D70 put right if I'd known better I would have rejected the camera, doing so would have been quicker than a repair I had the camera for 4 weeks nad noticed that all the building where tilted to the right. They had it first time for repair on the 21st June 04 where they claimed to have changed the ccd and adjusted its alignment. They phoned me to say camera was ready when I got there it wasn't so had to come back next day. Unfortunately for me it was still faulty image tilted to the right. I telephoned to complain and was told that I was my fault not checking the camera before leaving. I told the manager since when does a customer have to check an engineer work,and that it was no good pushing the blame back to me it should have been checked by the technician. When I telephoned to make arrangements to take it back the second time I was told D70 have a four week turn around. I asked the manager that seeing as it wasn't repaired satisfactory in the first place couldn't he speed things up. He then told me of course as its a bouncer. Took camera back on July the 7th 04, (I couldnt take it sooner as I was haveing surgery on hand) On Friday the 9th June 04 I was told the engineer is working on it now call back Monday 12th was told by the manager that it was in pieces on the engineers bench as we speak. ring back on Wednesday, if its not ready then call on Friday !6th. I know what will happen on Friday I be told call back Monday (want to put money on it) It looks to me that Nikon are having problems with the D70. It takes ages to get in touch with them on the phone and they are not exactly truthful when you do get hold of them. With such a back log you would think they would work on Saturdays. Anyway has anyone had a similar expeience in the UK. Its a lovely camera spoilt by bad service managment. Regards MikeS Thanks Roy, I take it that the Nikon repairers where at Knigston-upon-Thames I'm writing to the G.M. asap. It payes to kepp a diary of events. MikeS |
#4
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Nikon Service
"Roy" wrote in message ... Yes I have and they are really slow and bloody expensive. If there is a problem they are unwilling to sort it out fairly. See letter below: Dear Sir, My Nikonos V developed a problem with the film advance lever. It stuck in the wound on position. I had it repaired by you at the same time as a full service, and was charged £190.62. (Your Ref. 1##### 2 months later I took the camera on holiday for the first time snorkelled with it, using up one film. I cleaned & dried the camera, making sure that when opening the back it was facing downward, should there be any residue water around the back opening. There was none. The camera was found to be dry and I replaced the film. On trying to advance the film the rewind lever stuck in the wound on position again, just as before. I decided for several reasons not to return the camera to you immediately. One reason was that as I was only going to dive abroad with it once a year. I would wait until closer to the next holiday and have the camera repaired during it's next service. I was convinced that you would take my word that it happened just after the last repair as it was an exact fault as before. When I put the camera in for repair next (Repair ID: 1####) I was told quote: "Camera has been flooded. Water and grit damage has caused wind on to faulter. Estimated for spare parts listed and labour for replacing inner body O-rings replaced and camera rebuilt. Water pressure checked to standards if fault is found to be more extensive equipment will be re-estimated." Total cost estimated at £502.75 I am not disputing the fact that at some time BEFORE I purchased the camera it had been flooded. What I do feel is that when the camera was first repaired by you the water & grit damage was not found, and that the camera could not have been repaired correctly. I contacted M#### S##### and explained the situation and went on to tell her that at the time I had to hire an underwater camera because mine had failed. I was told be her that if I could prove the camera hire my claim would be looked upon more favourably. I managed to obtain a bill from the dive shop in the Maldives proving that I had indeed hired an underwater camera from them just two months after mine was repaired & serviced. A copy of the bill was e-mailed to her on the ##### I have not received any explanation as to what had been decided but a new bill has just arrived for the reduced sum of £276.52 I feel that this reduced bill is an admission of guilt on your part. I am still not happy with this outcome. I feel that I have a genuine complaint under the supply of goods and services act. Would you please respond to this letter within 14 days so that I may decide on what further action to take. Yours Sincerely Roy Squires CC Trading Standards, Leatherhead DAS Group Legal Advice Department The problem was never resolved by them I eventually settled for the reduced cost for repair and sold the camera at a loss. I have now gone digital ((Non Nikon) and will never buy their products again. Regards, Roy. "MikeS" wrote in message ... Has anyone had any experiences of Nikon UK main service near Kingston-upon-Thames. I've had quite a lot of trouble getting my D70 put right if I'd known better I would have rejected the camera, doing so would have been quicker than a repair I had the camera for 4 weeks nad noticed that all the building where tilted to the right. They had it first time for repair on the 21st June 04 where they claimed to have changed the ccd and adjusted its alignment. They phoned me to say camera was ready when I got there it wasn't so had to come back next day. Unfortunately for me it was still faulty image tilted to the right. I telephoned to complain and was told that I was my fault not checking the camera before leaving. I told the manager since when does a customer have to check an engineer work,and that it was no good pushing the blame back to me it should have been checked by the technician. When I telephoned to make arrangements to take it back the second time I was told D70 have a four week turn around. I asked the manager that seeing as it wasn't repaired satisfactory in the first place couldn't he speed things up. He then told me of course as its a bouncer. Took camera back on July the 7th 04, (I couldnt take it sooner as I was haveing surgery on hand) On Friday the 9th June 04 I was told the engineer is working on it now call back Monday 12th was told by the manager that it was in pieces on the engineers bench as we speak. ring back on Wednesday, if its not ready then call on Friday !6th. I know what will happen on Friday I be told call back Monday (want to put money on it) It looks to me that Nikon are having problems with the D70. It takes ages to get in touch with them on the phone and they are not exactly truthful when you do get hold of them. With such a back log you would think they would work on Saturdays. Anyway has anyone had a similar expeience in the UK. Its a lovely camera spoilt by bad service managment. Regards MikeS Thanks Roy, I take it that the Nikon repairers where at Knigston-upon-Thames I'm writing to the G.M. asap. It payes to kepp a diary of events. MikeS |
#5
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Nikon Service
snipped - see posts up there hmmm Forgive me if I am wrong but: 1 - once a new item is sent for repair = that's it! your stuck with it. There is usually a choice to repair, return or replace It is wise to choose your option beforehand 2 - a QA (quality assurance) issue there would appear to be none on the original item and none on the repaired item (i ain't gonna mention names) 3 - in the US there is something called the lemon law I think it runs on 4 strikes & your out After the 4th repeated repair you may invoke the lemon law. Retailers do not want it in the UK because they prefer to provide a service without the need for law This is actually a good point - a good reputation is very difficult to build and so easy to lose Just for "holistic" interests - if you reach an agreement could you update this post? It need not be too elaborate if you don't want it to be - something like: satisfaction reached eventually I am sure we'll all know what you mean Artie (yes - it is bagal but a name change seems poetic this evening :-) ps - if you are ever in the same situation remember to exercise one of the 3 r's repair, return or replace There's no point in beating about the r's Artie "MikeS" wrote in message ... Has anyone had any experiences of Nikon UK main service near Kingston-upon-Thames. I've had quite a lot of trouble getting my D70 put right if I'd known better I would have rejected the camera, doing so would have been quicker than a repair I had the camera for 4 weeks nad noticed that all the building where tilted to the right. They had it first time for repair on the 21st June 04 where they claimed to have changed the ccd and adjusted its alignment. They phoned me to say camera was ready when I got there it wasn't so had to come back next day. Unfortunately for me it was still faulty image tilted to the right. I telephoned to complain and was told that I was my fault not checking the camera before leaving. I told the manager since when does a customer have to check an engineer work,and that it was no good pushing the blame back to me it should have been checked by the technician. When I telephoned to make arrangements to take it back the second time I was told D70 have a four week turn around. I asked the manager that seeing as it wasn't repaired satisfactory in the first place couldn't he speed things up. He then told me of course as its a bouncer. Took camera back on July the 7th 04, (I couldnt take it sooner as I was haveing surgery on hand) On Friday the 9th June 04 I was told the engineer is working on it now call back Monday 12th was told by the manager that it was in pieces on the engineers bench as we speak. ring back on Wednesday, if its not ready then call on Friday !6th. I know what will happen on Friday I be told call back Monday (want to put money on it) It looks to me that Nikon are having problems with the D70. It takes ages to get in touch with them on the phone and they are not exactly truthful when you do get hold of them. With such a back log you would think they would work on Saturdays. Anyway has anyone had a similar expeience in the UK. Its a lovely camera spoilt by bad service managment. Regards MikeS |
#6
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Nikon Service
"Arte Phacting" wrote in message ... snipped - see posts up there hmmm Forgive me if I am wrong but: 1 - once a new item is sent for repair = that's it! your stuck with it. There is usually a choice to repair, return or replace It is wise to choose your option beforehand 2 - a QA (quality assurance) issue there would appear to be none on the original item and none on the repaired item (i ain't gonna mention names) 3 - in the US there is something called the lemon law I think it runs on 4 strikes & your out After the 4th repeated repair you may invoke the lemon law. Retailers do not want it in the UK because they prefer to provide a service without the need for law This is actually a good point - a good reputation is very difficult to build and so easy to lose Just for "holistic" interests - if you reach an agreement could you update this post? It need not be too elaborate if you don't want it to be - something like: satisfaction reached eventually I am sure we'll all know what you mean Artie (yes - it is bagal but a name change seems poetic this evening :-) ps - if you are ever in the same situation remember to exercise one of the 3 r's repair, return or replace There's no point in beating about the r's Artie Here in the UK, under European directive (god knows which) an item must be serviceable for the purpose it was designed/made for. This virtually gives a 6 year warranty but our government is a bit shy on letting the public know about these things. To make matters worse, there is also another confusing rule. If it has been repaired under warranty it cannot be rejected (as its deemed to be second hand) I.E. returned to the supplier as unsatisfactory. To summarise :- If you have warranty work done on your camera you have lost the right to reject the camera. Finally (not on topic)Nikon are a multinational firm/business and I hear that health and safety rules for multinationals trading in the UK can apply the Health and Safety rules of the country that the holding company resides in. What a load of tosh our representative have led us into, where has common sense gone!!? I know its been banned under a European directive!!! MikeS |
#7
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Nikon Service
"Arte Phacting" wrote in message ... snipped - see posts up there hmmm Forgive me if I am wrong but: 1 - once a new item is sent for repair = that's it! your stuck with it. There is usually a choice to repair, return or replace It is wise to choose your option beforehand 2 - a QA (quality assurance) issue there would appear to be none on the original item and none on the repaired item (i ain't gonna mention names) 3 - in the US there is something called the lemon law I think it runs on 4 strikes & your out After the 4th repeated repair you may invoke the lemon law. Retailers do not want it in the UK because they prefer to provide a service without the need for law This is actually a good point - a good reputation is very difficult to build and so easy to lose Just for "holistic" interests - if you reach an agreement could you update this post? It need not be too elaborate if you don't want it to be - something like: satisfaction reached eventually I am sure we'll all know what you mean Artie (yes - it is bagal but a name change seems poetic this evening :-) ps - if you are ever in the same situation remember to exercise one of the 3 r's repair, return or replace There's no point in beating about the r's Artie Here in the UK, under European directive (god knows which) an item must be serviceable for the purpose it was designed/made for. This virtually gives a 6 year warranty but our government is a bit shy on letting the public know about these things. To make matters worse, there is also another confusing rule. If it has been repaired under warranty it cannot be rejected (as its deemed to be second hand) I.E. returned to the supplier as unsatisfactory. To summarise :- If you have warranty work done on your camera you have lost the right to reject the camera. Finally (not on topic)Nikon are a multinational firm/business and I hear that health and safety rules for multinationals trading in the UK can apply the Health and Safety rules of the country that the holding company resides in. What a load of tosh our representative have led us into, where has common sense gone!!? I know its been banned under a European directive!!! MikeS |
#8
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Nikon Service
Ok - that's good, very good
Artie "MikeS" wrote in message ... "Arte Phacting" wrote in message ... snipped - see posts up there hmmm Forgive me if I am wrong but: 1 - once a new item is sent for repair = that's it! your stuck with it. There is usually a choice to repair, return or replace It is wise to choose your option beforehand 2 - a QA (quality assurance) issue there would appear to be none on the original item and none on the repaired item (i ain't gonna mention names) 3 - in the US there is something called the lemon law I think it runs on 4 strikes & your out After the 4th repeated repair you may invoke the lemon law. Retailers do not want it in the UK because they prefer to provide a service without the need for law This is actually a good point - a good reputation is very difficult to build and so easy to lose Just for "holistic" interests - if you reach an agreement could you update this post? It need not be too elaborate if you don't want it to be - something like: satisfaction reached eventually I am sure we'll all know what you mean Artie (yes - it is bagal but a name change seems poetic this evening :-) ps - if you are ever in the same situation remember to exercise one of the 3 r's repair, return or replace There's no point in beating about the r's Artie Here in the UK, under European directive (god knows which) an item must be serviceable for the purpose it was designed/made for. This virtually gives a 6 year warranty but our government is a bit shy on letting the public know about these things. To make matters worse, there is also another confusing rule. If it has been repaired under warranty it cannot be rejected (as its deemed to be second hand) I.E. returned to the supplier as unsatisfactory. To summarise :- If you have warranty work done on your camera you have lost the right to reject the camera. Finally (not on topic)Nikon are a multinational firm/business and I hear that health and safety rules for multinationals trading in the UK can apply the Health and Safety rules of the country that the holding company resides in. What a load of tosh our representative have led us into, where has common sense gone!!? I know its been banned under a European directive!!! MikeS |
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